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Terms of Service, Acceptable Use & Privacy Notice

Effective: May 2025 · Last updated: May 2025

Terms of Service

Welcome to Fit Phone AI, software products designed and operated by Fit Phone (“we,” “us,” “our”).

These Terms of Service (“Terms”) govern your access to and use of our Voice Agents and any related AI-powered products (collectively, the “Services”).

By installing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes, subject to these Terms.

2. Prohibited Uses

You agree not to:

  • Copy, reproduce, reverse engineer, decompile, disassemble, modify, or create derivative works of the Services or any part of the codebase.
  • Attempt to replicate the product, its voice model, logic, AI prompts, or architecture.
  • Extract, mine, or inspect prompts, models, backend configurations, or workflows in an attempt to reproduce or imitate the functionality.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services.
  • Use the Services for competitive analysis, product benchmarking, or development of a competing product or service.

3. Intellectual Property

All content, code, systems, processes, trademarks, logos, and configurations within First Contact AI and related products are owned by or licensed to Fit Phone, and are protected by copyright, trademark, and other intellectual property laws.

You agree that no ownership rights are transferred to you through use of the Services.

4. User Responsibilities

You agree to:

  • Use the Services only for lawful purposes.
  • Maintain the confidentiality of any access credentials.
  • Promptly notify us of any unauthorized use or breach.

5. Service Availability

We strive to provide reliable, secure, and uninterrupted service. However, we do not guarantee 100% uptime or that the Services will be error-free.

We reserve the right to modify or discontinue any feature or functionality at any time, with or without notice.

Our current regional availability is for calls to UK phone numbers (mobile or landline) online; please contact us for availability in other regions upon request at [email protected].

6. Account Suspension or Termination

We may suspend or terminate your access to the Services without notice if:

  • You breach these Terms.
  • You misuse the Services.
  • You attempt to replicate or reverse engineer the product.

We reserve the right to take legal action for any infringement of our intellectual property or misuse of the Services.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services.

8. Indemnification

You agree to indemnify and hold Fit Phone harmless from any claims, damages, liabilities, or expenses arising from your misuse of the Services or breach of these Terms.

9. Amendments

We may update these Terms at any time. Continued use of the Services after changes are posted constitutes your agreement to the revised Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom of Great Britain and Northern Ireland. Any disputes shall be resolved in the courts of the UK.

11. Contact

If you have any questions about these Terms, please contact us at: [email protected].

Privacy Notice

Effective Date: May 2025

This Privacy Policy explains how Fit Phone (“we,” “us,” “our”) collects, uses, and protects your personal data when you use First Contact AI and related services.

1. Information We Collect

  • Contact Information: Name, email address, phone number
  • Business Data: CRM contact records, calendar entries, tags, notes
  • Usage Data: IP address, device type, browser, usage metrics
  • Voice Data: Transcripts and summaries generated from AI-powered calls (stored only if enabled)

2. How We Use Your Information

  • To deliver AI-based calling, booking, and CRM automation services
  • To improve platform performance, diagnose issues, and prevent misuse
  • To communicate updates, changes, or service-related notifications

3. Data Retention

We retain personal and business data only as long as necessary to provide services or comply with legal obligations. Voice data is not stored unless specifically opted-in.

4. Sharing and Disclosure

We do not sell your data. Limited data may be shared with our service providers (e.g., cloud storage, CRM APIs) under strict data protection agreements.

5. Security

We apply encryption, secure storage, and access controls to keep your data safe. However, no system is 100% secure, and users are advised to follow best practices.

6. Your Rights

You have the right to:

  • Access your stored information
  • Request correction or deletion
  • Withdraw consent for non-essential data processing

7. Policy Updates

We may update this policy periodically. You will be notified of material changes via email or in-app notification.

8. Contact Us

For questions about your data, email: [email protected].

Acceptable Use Policy

Effective Date: May 2025

This Acceptable Use Policy defines the acceptable and unacceptable use of our Voice Agents and associated services.

1. Permitted Use

Depending on the service, users may use the service to initiate AI-powered phone calls, leave voicemails, schedule callbacks, and log call activity for their own CRM contacts or leads, provided all usage complies with relevant local regulations.

2. Prohibited Use

You may not:

  • Call lists you do not have permission to contact
  • Send spam or unsolicited calls
  • Use the service for harassment, fraud, or impersonation
  • Attempt to reverse-engineer, decompile, or replicate the AI voice, logic, or system
  • Circumvent rate limits, authentication methods, or access controls
  • Store or transmit sensitive personal health, financial, or government-issued information

3. Legal Compliance

You are responsible for complying with applicable call, privacy, and data regulations:

  • UK: PECR and GDPR
  • USA: TCPA and CAN-SPAM
  • EU: GDPR and national telecom rules

4. Enforcement

Violations may result in immediate suspension or termination of access without notice. Serious breaches may be reported to the proper legal authorities.

5. Contact

To report abuse or suspected misuse, email: [email protected].